Phillip Boyle & Associates undertook a review of current operational planning and scheduling practices for Singapore Mass Rapid Transit (SMRT), a major multimodal transport operator, with bus operations of over 1,000 buses from five interchanges. The review involved detailed client consultation, data review and analysis of existing operations before proposing revisions to operations.
As a result of our detailed review, Phillip Boyle & Associates identified a range of approaches or opportunities to improve efficiency levels within the bus operations, particularly with regard to dead running.
Scope of Works
Phillip Boyle & Associates’ tasks included:
- Reviewing current practices
- Conducting in-depth interviews with relevant staff across the organisation
- Undertaking fieldwork to evaluate operations
- Analysing operating data as part of benchmarking efficiency levels
- Producing a summary of findings and presenting review to senior management.
SMRT’s bus operations are extensive and operate in a highly urbanised environment, with multiple interchanges, high traffic volumes, very high service levels and significant passenger loads. SMRT conducts detailed real-time service management, so operating plans have to be both efficient and flexible.
SMRT’s operations are already efficient; however, as it will be required to tender for services in the future, and may face greater competition, it is focused on ensuring that its bus operations are as cost-effective and efficient as possible. The operational planning review has assisted in achieving this aim.